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TunePat Amazon Music Converter FAQ

You need a valid email address and license key to register for the program. And you will receive an email from the TunePat official after purchasing a license successfully. Then you can follow the steps to register TunePat Amazon Music Converter.

1. Launch TunePat Amazon Music Converter on PC and log in your Amazon Music account, and please note that TunePat will not take any information out of your account. It will instantly launch a pop-up, and all you have to do is finish the registration procedure. If the program doesn't launch the registration interface, please click on the "Register" or menu icon > "Register" to access the registration interface.

2. Fill the two blanks with your registration Email and license code that you have received from the email. Then click "Register" button.

Register TunePat Amazon Music Converter

According to our licensing agreement, each license code is specific to one platform, either Windows or Mac. Therefore, it is not permitted to transfer the license code from Windows to Mac or vice versa after purchasing the software.

In the event that you accidentally purchase a license for the wrong operating system, please contact us within five days to arrange for a replacement or a refund. To acquire a license for the correct platform, please visit our official website and then contact us for a refund of the incorrect order.

If you have replaced your computer and need to reinstall the program on the new machine, you can contact our support team to obtain a new license at a discounted rate.

TunePat offers a free trial of TunePat Amazon Music Converter. You can directly download it from our Download Center. But the trial version has certain limitations, it only allows trial users to convert 3 music files at a time, and convert the first 1 minute of each song for sample testing. Of course, you have the following two ways to get a free license:

1. Share your experience with TunePat on selected review sites and get a free license. For details, read "Write a Review to Get a Free TunePat License".

2. In order for TunePat users to enjoy the localization software, we warmly welcome volunteers from all over the world to translate the TunePat program into their native language. In return, we will provide a free license. If you are interested in participating in this event, please visit the "Translate TunePat to Get Reward" page for more details.

1. Ensure that you have registered for the appropriate program version, as the Windows and Mac versions do not share registration codes.

2. The registration code is case sensitive. Additionally, please refrain from adding any spaces before or after the code. You may also copy and paste the email and code into the registration window.

3. Each license is limited to one computer only. Any attempt to use the registration code on more than one computer will result in an invalid status.

If you encounter any error messages, please contact our support team via support@tunepat.com for further assistance.

1. Please ensure that your license is still valid. If it is still within the validity period, kindly register it again.

2. Please note that each license is valid for a single computer only. If you use your code on more than one computer, it will appear as a trial version.

3. If you have recently updated your computer system, the registration information may have been erased. Therefore, please register with your license once again.

If the error message persists, kindly contact our support team at support@tunepat.com for further assistance.

Please note that according to our purchase page, a TunePat license is restricted to a single computer. Using the license on more than one device simultaneously will render the license invalid.

In the event of extenuating circumstances, such as the failure of your old computer and the need to transfer your registration information to a new device, please contact our customer service team via email (support@tunepat.com) for assistance. If you require use of TunePat on multiple devices simultaneously, we recommend purchasing an additional license. We also offer exclusive discounts to returning customers, so feel free to contact us for further information.

Please contact our support team(support@tunepat.com) and provide your order info, such as email, receipt, order number and other information you can remember.

We have a responsibility to keep your information secure. TunePat has a privacy policy in place and does not share your information with third-party advertisers without your consent.

Languages currently supported by the TunePat family of programs include: Arabic, Armenian, Azerbaijani, Basque, Bosnian, Bulgarian, Brazilian Portuguese, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Filipino, Finnish, French, Galician, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Javanese, Korean, Macedonian, Malay, Maltese, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Tamil, Thai, Turkish, Ukrainian, Vietnamese, and Zulu. More languages will be supported in the future.

Yes, you need to have any kind of Amazon Music subscription, such as Amazon Music Prime, Amazon Music Unlimited, Amazon Music HD, Amazon Music Unlimited Family Plan, etc.

Yes, the TunePat program supports the preservation of Amazon HD sound quality. Moreover, Ultra HD is supported at the moment! Download TunePat and have a try!

The TunePat Amazon Music Converter is a sophisticated tool designed to facilitate the downloading of Amazon Music content without limitations. It enables users to effortlessly download songs, albums, playlists, and podcasts from Amazon Music to a variety of audio formats such as MP3, AAC, WAV, FLAC, AIFF, ALAC, EAC3, AC4.

The "Recommended" option, is designed to maintain the integrity of the original audio file. It ensures that the music you download from Amazon Music is output in its native format and quality, without any alteration that could potentially degrade the sound.

TunePat supports offline music playback when you are using the Web Player mode.

TunePat allows you to select mutiple songs, albums or playlists for batch conversion. From the convert list windows, you can see "Add More" button, tap it to add more songs from other albums or playlists.

convert multiple Amazon Music playlists

You can use TunePat Amazon Music Converter to convert any playlist you want.

No. Currently there are only two versions of the TunePat program for Windows and Mac. No mobile app is available yet.

If TunePat cannot convert or download songs, try the following troubleshooting steps in order:

  1. Update TunePat to the latest version. Go to Menu > Check for updates in the program, or download the latest version from the TunePat Download Center or the corresponding product page.
  2. Switch the music source. Switch between the App and Web music sources, then try converting the songs again.
  3. Clear the program cache. Go to Menu > Clear Caches, restart TunePat, and try again. If the issue persists, remove the local cache folder manually:
    • Windows: Open C:\Users\USERNAME\AppData\Roaming\, find the corresponding TunePat program folder (for example, TunePat Amazon Music Converter), delete it, and restart the program.
    • Mac: Open Finder and select Go > Go to Folder..., or press Command + Shift + G. Enter ~/Library/Application Support/, find the corresponding TunePat program folder, delete it, and restart the program.
  4. Check your music account. Make sure you can log in normally through an external browser and that your music subscription is still active, if the service requires one.
  5. Check your network, IP address, and region. Turn off your VPN and try again. If necessary, switch to another network or VPN location to rule out IP or regional restrictions.
  6. Contact TunePat Support. Go to Menu > Feedback to submit the issue, or contact us directly at support@tunepat.com. Please describe the problem clearly and include the troubleshooting steps you have already tried, the results, screenshots or screen recordings, and the program log files.

A new update window will automatically pop up when you open the program. You can choose to update now, skip the version, or prompt again next time. You can also find the "Check for updates" option in the menu bar of the TunePat program. Click to detect new versions.

This may be caused by the network error. You can try re-upgrading or go directly to our Download Center to find the corresponding program and download the latest version directly.

The latest version of TunePat Amazon Music Converter supports keeping the track number for albums. Please choose "Track Number" in the "Output File Name" tab of the Setting window. In addition, if you want to save the converted songs in the same order as the original playlist, please choose "Playlist Index".


Playlist Index

To solve the issue at hand, kindly navigate to the Menu button situated in the top right-hand corner of the TunePat Amazon Music Converter. From the ensuing drop-down menu, kindly select the "Clear Cache" option. Subsequently, a pop-up window will be displayed, where you will be required to click the "Relaunch" button. Kindly allow the software to restart fully before proceeding. Upon successful completion of this process, the problem experienced will have been fixed.

clear cache of tunepat amazon music converter

Please tap on the "Menu" icon located at the top right of TunePat Spotify Converter. From the menu that appears, choose the "Clear Cache" feature. After that, close and reopen the program to attempt your action again.

Yes, but retention is only supported when parsing Amazon albums.

When you see this prompt, it means that the song or songs require logging into the corresponding platform account to convert. Please return to the Amazon Music web player window and complete the login process for your Amazon Music account.

login required prompt

This software requires macOS 11 or later (including the latest macOS Tahoe).

If your system is older than macOS 11 and no compatible version is available, we recommend the following options:

  1. Upgrade to macOS 11 or later.
  2. Switch to the Windows version.

If you are a paid user and unable to upgrade, we can provide a FREE license for the Windows version. Please contact our support team at support@tunepat.com if you need this option.

This occurs when using "Intelligent Mode", which may use YouTube as a fallback source if the original is unavailable. To always download exclusively from the original source, switch to "Record Mode" in Settings.

Bit rate is a compression parameter specific to lossy codecs (like MP3 or AAC). Since lossless formats (FLAC, WAV, AIFF, ALAC) do not employ this type of compression, the setting is irrelevant and thus disabled. Your available adjustments are Bit Depth and Sample Rate.

Yes. You can download Amazon Music Dolby Atmos music by selecting the option to convert songs from the Amazon Music web player in TunePat. For detailed steps, please refer to Batch Download Amazon Music in EAC3/AC4.

If you are experiencing technical issues with your software, contact the developer's customer support team via Email (support@tunepat.com) for assistance. We will help troubleshoot and resolve any issues you may be having. We will reply to your message within 24 hours on weekdays and 48 hours on weekends. Please describe the problem you encountered and provide the following information when you contact us.

  1. Please let us know the detailed info of your computer system.
  2. Are you a Prime Music user or Amazon Music Unlimited user? And which country/region does your Amazon Music account belong to?
  3. Which music source did you choose; convert from the App or Web Player?
  4. What was the output format you choose?
  5. Did the problem happen to a specific audio file or all audio files?
  6. Please send us the log files. You can find them by going to the program and clicking the "Menu > Open log file" button. You will see a logs folder. Please send us all the files in this folder.

TunePat commits a 100% money-back guarantee within 5 days for TunePat Amazon Music Converter 3-month & 12-month plan, and 30 days for the lifetime plan. For more details, please visit Refund Policy.

We will process the refund request in sequence after receiving the refund request that meets our refund conditions. After we process the refund, your refund will generally arrive within 3-10 working days.

Yes, as long as your refund request complies with our Refund Policy, we will refund your purchase price in full.

All subscription plans (except for the lifetime plan) we provided are automatically renewed by default. If you want to cancel the renewal subscription, you can cancel it at any time before the renewal date. (Please rest assured that you will receive a notification before renewal.)

Method 1: You can view and manage your subscription order by yourself. Once you've successfully subscribed to TunePat, you'll receive an email titled "Thank you for subscribing to TP xxx". At the bottom of the email, you'll find a "View your subscription" button. Click on it to go to the order management interface, where you can cancel your order if necessary.

Method 2: If you encounter any difficulties managing your subscription, you can contact our customer service support team via email, and we'll assist you in the background. Our email address is support@tunepat.com.

After the cancellation, you will not be charged starting from the next subscription period.

Your subscription will automatically renew each quarter/year. You do not need to take any action to renew your subscription but the registration code needs to be updated manually after you receive the new code.

If you would like to change your subscription type, please email our customer service team for assistance.

We use Verifone as our payment service provider. Depending on your region, you may be able to pay by major credit or debit cards, digital wallets, or other local payment methods. The payment options available to you will be shown on the checkout page.

In this case, you can contact our support team to switch your license to the right product by providing your order info. Or you can directly go ahead to purchase the correct product and then contact us to refund the wrong order for you.

Our pricing policy is based on transparency and fairness. The price you see listed on the product page is the final price you will pay for the item. However, please note that in some cases, taxes may apply due to varying regulations across different countries. Therefore, any additional charges on top of the listed price will be solely attributed to taxes, which we have no control over.

To meet different needs and provide flexible options, TunePat offers 3 subscription plans. Please note the following:

1. There are 3 subscription plans to choose from: 3 months, 1 year, and Lifetime. Your plan determines how long you can use the program to convert music from Amazon Music.

2. The 3-month and 1-year subscriptions are automatically renewed at the end of each billing period. If you no longer need the service, you can cancel the subscription at any time before the next renewal.

3. Each license can be used on one PC only.

4. TunePat offers a 100% money-back guarantee within 5 days for the 3-month and 1-year plans, and within 30 days for the Lifetime plan. For more details, please visit Refund Policy.

If you have any other questions about subscriptions, please visit TunePat Subscription FAQ.

Once your order has been successfully processed, you can expect to receive a confirmation email from the payment platform. Shortly after, you will receive another email that contains the registration code information.

If you do not receive this email promptly, please check your spam folder, as it may have been rejected by your email system. Alternatively, it is possible that you entered the wrong email address during your TunePat purchase, which could prevent you from receiving the email. If so, please contact our support team directly for assistance.