TunePat Tidal Media Downloader is able to convert music tracks, playlists, and albums to MP3, AAC, WAV, FLAC, AIFF, ALAC format.
Yes, TunePat Tidal Media Downloader can support preserving Hi-Res quality. But it is only supported when you choose to convert music from the Tidal app. If you want to get Tidal Hi-Res music, please set the output format to "Recommended" when you convert songs from the Tidal app.
Yes, TunePat Tidal Media Downloader allows you to add all songs of a playlist or album with one-click.
If TunePat cannot convert or download songs, try the following troubleshooting steps in order:
- Update TunePat to the latest version. Go to Menu > Check for updates in the program, or download the latest version from the TunePat Download Center or the corresponding product page.
- Switch the music source. Switch between the App and Web music sources, then try converting the songs again.
- Clear the program cache. Go to Menu > Clear Caches, restart TunePat, and try again. If the issue persists, remove the local cache folder manually:
- Windows: Open
C:\Users\USERNAME\AppData\Roaming\, find the corresponding TunePat program folder (for example, TunePat Tidal Media Downloader), delete it, and restart the program. - Mac: Open Finder and select Go > Go to Folder..., or press Command + Shift + G. Enter
~/Library/Application Support/, find the corresponding TunePat program folder, delete it, and restart the program.
- Windows: Open
- Check your music account. Make sure you can log in normally through an external browser and that your music subscription is still active, if the service requires one.
- Check your network, IP address, and region. Turn off your VPN and try again. If necessary, switch to another network or VPN location to rule out IP or regional restrictions.
- Contact TunePat Support. Go to Menu > Feedback to submit the issue, or contact us directly at support@tunepat.com. Please describe the problem clearly and include the troubleshooting steps you have already tried, the results, screenshots or screen recordings, and the program log files.
Sometimes, due to network reasons, you may receive an error message when trying to update a program within the app. In this case, please simply go to our download center to download and install the latest setup file of the program.
If you see this message when logging into the TIDAL web player in Tidabie, it is TIDAL's robot verification, not an account block. Simply scroll to the bottom of the page and complete the verification.
If the verification module doesn't appear, go to Menu ＞ Clear Cache to clear the cache, or reinstall the program.
This software requires macOS 11 or later (including the latest macOS Tahoe).
If your system is older than macOS 11 and no compatible version is available, we recommend the following options:
- Upgrade to macOS 11 or later.
- Switch to the Windows version.
If you are a paid user who is unable to upgrade your Mac, we can help you switch to the Windows version. Please contact our support team at support@tunepat.com for assistance.
The default "Intelligent Mode" optimizes for reliability. Under poor network conditions, it may automatically switch to YouTube to ensure a successful download. To guarantee the audio is sourced exclusively from Tidal and disable this fallback, please select "Record Mode".
Lossless formats (FLAC, WAV, AIFF, ALAC) do not use bit rate compression like lossy formats (e.g., MP3) do. Instead, they preserve all the original audio data. That's why the interface only allows you to adjust Bit Depth and Sample Rate.
When you see this prompt, it means that the song or songs require logging into the corresponding platform account to convert. Please return to the Tidal Music web player window within TunePat and complete the login process for your Tidal account.
Note: If the above solutions still cannot fix your problems, please provide the following information to our support team via support@tunepat.com. We will reply to your message within 24 hours on weekdays and 48 hours on weekends. And we will submit your feedback to our developers and inform you if the solution is available.
- 1. Which Windows OS / macOS are you using?
- 2. Are you a Tidal Individual or Tidal Individual Family user?
- 3. Were you tried to download music from Tidal App or Tidal web player?
- 4. What are the conversion mode and the output format you chose in the Settings module?
- 5. Did the problem happen to a certain audio file or to all audio files?
- 6. Please send us the log files. You can find them by going to the program, click the Menu button (on the upper right corner) > Open log file. You will see a logs folder, please send us all the files in this folder.
[1] Launch TunePat Tidal Media Downloader on your computer and log in your account. Click 
> "Register" option or the "Register" icon, you will get the registration window. Copy and paste the registration Email and Code into the registration pop up dialog.
[2] Fill the two blanks with your registration Email and license code that you have received from the email. Then click "Register" to register the program.
Strictly speaking, you're not allowed to switch the license code from Windows to Mac computer or from Mac to Windows computer once you purchased the software, as each license code is exclusively for one platform.
If you have purchased a license for the wrong operating system within 5 days, please contact us to help you replace it, or you can purchase a license for the correct operating system from our official website and contact us to refund the wrong order.
If you have switched your computer from Windows to Mac or from Mac to Windows and want to reinstall the program on your new computer, you can contact our support team (support@tunepat.com) via email to purchase a new license for the new computer to get a discount.
We can provide a free license for users who share their experience of using TunePat programs. If you are interested in this, please learn How to Write a Review and Get Free License.
Besides, to benefit TunePat users to enjoy localized software, we warmly welcome volunteers from all over the world to translate TunePat programs into their native languages. We'll offer a free license in return. If you are interested in joining this activity, please visit How to Translate TunePat Programs for more details.
1. Make sure you have registered with correct program, Windows and Mac version will not share a code.
2. The registration code is case sensitive. And, please do not add blank at the beginning or the end of the word. You can also copy and paste the Email and Code into the registration window.
2. One license for one computer only. If you use your code on more than one computer, it will show as invalid.
If you still get the error message, please contact our support team via support@tunepat.com for further help.
The trial version allows you to download three files at a time and can only convert the first 1 minute of each song. You will get the message as below when you try to convert music with the trial version. To unlock the restriction, please purchase a license.
1. Please make sure your license is not expired yet. If it's still within the validity, please register it again.
2. One license for one computer only. If you use your code on more than one computer, it will show as trial version.
3. If you have updated computer system recently, then the regidtarion info may have been wipt. Please register with your license once again.
If you still get the error message, please contact our support team via support@tunepat.com for further help.
Sorry, one license for one computer only. If you use the license code on other computers, it will show as "Invalid".
If you switched to a new computer, you can contact our support team(support@tunepat.com) to transfer your registration info to new computer.
Please contact our support team(support@tunepat.com) and provide your order info, such as email, receipt, order number and other information you can remember.
TunePat commits a 100% money-back guarantee within 5 days for TunePat Tidal Music Converter 3-month & 12-month plan, and 30 days for the lifetime plan. For more details, please visit Refund Policy.
We will process the refund request in sequence after receiving the refund request that meets our refund conditions. After we process the refund, your refund will generally arrive within 3-10 working days.
All subscription plans (except for the lifetime plan) we provided are automatically renewed by default. If you want to cancel the renewal subscription, you can cancel it at any time before the renewal date. (Please rest assured that you will receive a notification before renewal.)
Method 1: You can view and manage your subscription order by yourself. Once you've successfully subscribed to TunePat, you'll receive an email titled "Thank you for subscribing to TP xxx". At the bottom of the email, you'll find a "View your subscription" button. Click on it to go to the order management interface, where you can cancel your order if necessary.
Method 2: If you encounter any difficulties managing your subscription, you can contact our customer service support team via email, and we'll assist you in the background. Our email address is support@tunepat.com.
After the cancellation, you will not be charged starting from the next subscription period.
Your subscription will automatically renew each quarter/year. You do not need to take any action to renew your subscription.
If you would like to change your subscription type, please email our customer service team for assistance.
We use Verifone as our payment service provider. Depending on your region, available payment methods may include major credit and debit cards, digital wallets, and other local payment options. The payment methods available to you will be displayed on the checkout page.
In this case, you can contact our support team to switch your license to the right product by providing your order info. Or you can directly go ahead to purchase the correct product and then contact us to refund the wrong order for you.
Our pricing policy is based on transparency and fairness. The price you see listed on the product page is the final price you will pay for the item. However, please note that in some cases, taxes may apply due to varying regulations across different countries. Therefore, any additional charges on top of the listed price will be solely attributed to taxes, which we have no control over.
TunePat offers 3 subscription plans: 3 months, 1 year, and Lifetime. Please note the following:
1. Your subscription plan determines how long you can use the program to convert music from TIDAL.
2. The 3-month and 1-year subscriptions automatically renew at the end of each billing period. You can cancel your subscription at any time before the next renewal.
3. Each license can be used on one PC only.
4. TunePat offers a 100% money-back guarantee within 5 days for the 3-month and 1-year plans, and within 30 days for the Lifetime plan. For more details, please visit Refund Policy.
For more subscription-related questions, please visit TunePat Subscription FAQ.
Once your order has been successfully processed, you can expect to receive a confirmation email from the payment platform. Shortly after, you will receive another email that contains the registration code information.
If you do not receive this email promptly, please check your spam folder, as it may have been rejected by your email system. Alternatively, it is possible that you entered the wrong email address during your TunePat purchase, which could prevent you from receiving the email. If so, please contact our support team directly for assistance.